Coordinator, Membership Services

About the position:
The Chamber of Commerce Hawaii is seeking a Coordinator, Membership Services to provide administrative support for the Membership Department. The Coordinator, Membership Services works closely with the Director, Membership & Business Development to reach membership department goals. This includes serving as the liaison between our organization and our members. The membership coordinator will be responsible for all aspects of membership, from serving as the first point of contact for membership related questions, maintaining records, tracking membership reports, processing payment, and supporting events.
 
Minimum Qualifications and Education Required:

• Associates or 4-year college degree desired in business management and administration, finance, communications, or marketing.
• 1-2 years in an administrative, account management, or customer service role.
• Must be able to work effectively independently and in a team environment.

 
Essential/Primary Job Duties:

• Member Recruitment and Retention:
  • Processing membership applications, renewals, and resignations.
  • Manage membership billing system and deliver monthly renewal communications.
  • Assemble and deliver new and renewing membership packets.

 

• Member Engagement & Communication:
  • Manage special projects & operational needs, including Laulima partnerships, Investor Circle member benefits, Member Referral program and New Member Onboarding.

 

• Database Management:
  • Maintaining and updating membership records.
  • Develop expertise in using membership database and updating records
  • Assist team in membership database analysis and membership reports.

 

• Event Coordination:
  • Manage the Chamber’s exhibitor table at events and other appropriate events to engage prospective new members.
  • Manage the Chamber’s New Member Onboarding event.

 

• Administrative Support:
  • Handling all questions, information requests, and complaints regarding membership.
  • Collect payments for membership dues and services.
  • Work independently and with other Chamber staff as a team player.
  • Maintain strong working knowledge of all Chamber products, services, and programs.
  • Be familiar with, and abide by, the Chamber’s policies and procedures.

 
Knowledge, Skills and Abilities

• Confident, enthusiastic and highly organized.
• Experience in sales or customer service, experience with membership organization a plus.
• Ability to communicate effectively, both orally and in writing.
• Superb organization skills and ability to multi-task while meeting deadlines.
• Proficient in Microsft Office, PC computer literate, and ability to quickly learn Chamber CRM.
• Excellent problem-solving skills and creative ideas.
• Must be comfortable calling on and meeting with member businesses and prospects.
• Ability to create a positive impression of the Chamber while responding to members either by telephone, email or in person.

 
Environmental and Physical Requirements:

• Flexible work schedule, with some early morning, evening and weekend hours.
• Primarily in-office position.
• Able to lift 25 pounds.
• May be required to stand for extended periods.
• Vehicle and valid driver’s license.

 
Compensation: Salary commensurate with experience
 
Benefits:  Health, Disability, Term Life and Long-Term Care Insurance; 401(k); PTO; Reimbursements for Qualified Expenses and Mileage; Parking, professional development opportunities, working with a great team.

Email your resume to Chris Simpson, Director of Membership & Business Development at csimpson@cochawaii.org
 
 
The above statements are intended to describe the general nature and level of the work being performed by the person(s) assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the incumbent. The Chamber of Commerce Hawaii reserves the right to assign additional duties and to add, delete or modify the job description at any time.