Posted: 01/09/2022

Account management, productive agency relationships and support HEMIC agents in rounding out their accounts.  Provide administrative support to Underwriting as needed.  Establish and maintain good customer contact with agents.


  • Review insurance coverage applications in order to determine acceptability with HIMI and carrier partner procedures and guidelines. 
  • Manage service inbox and process requests timely.
  • Be proficient in all levels of policy processing including new and renewal quotes & policy issuance; endorsements, cancellations, and reinstatement issuance.
  • Comply with HIMI Service Standards.  Meet service standard quality and timeliness guidelines for all HIMI carrier partners and their processes. 
  • Establish good rapport with agents to promote positive relationships.
  • Assist all company personnel to further the goal of outstanding customer service.
  • Support diversification in HIMI operations and organization-wide via cross-sell and other diversification initiatives.
  • Any and all urgent matters that require management involvement must be presented to supervisor immediately.   
  • Provide administrative assistance to the Underwriting Department as needed.
  • Other duties as assigned.
  • Two years of previous insurance job experience preferred.
  • Strong multi-tasking capabilities and organizational skills required.
  • Strong customer service background, with excellent verbal and written communication skills.
  • Personal Computer skills are required, with knowledge of MS Office 365 or equivalent.
  • A college degree is required.