National Account Executive I

Posted: 07/20/2022

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Primary Purpose:
The National Account Consultant I serves as the primary HMSA driver in managing a defined book of business primarily involving small national employer groups and consultants that support these national groups. The National Account Consultant's primary responsibilities are to develop and execute account strategies to protect market share, promote in-force growth, and secure new business within specific assigned accounts.
The successful candidate will have an in depth understanding of national healthcare trends and employer needs with the ability to align those trends and needs to HMSA product offerings and initiatives.

Requires regular employer and customer site visits, including travel to neighbor islands, and service and escalation calls (more than 50% of time spent offsite) with group leaders, and with key decision makers and consultants to conduct benefit and health plan education, develop relationships and acquire new business for HMSA.

Minimum Requirements:

  1. Bachelor's degree or equivalent combination of education and related experience.
  2. Two years successful small business customer service or sales experience.
  3. Excellent verbal and written communication skills.
  4. Excellent facilitation and presentation skills.
  5. Outstanding customer service skills.
  6. Strong planning and organization skills.
  7. Strong decision-making and problem analysis skills.
  8. Negotiating and sales skills.
  9. Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, and Outlook.
  10. Active license with the state of Hawaii Department of Commerce and Consumer Affairs or pass all four sections of the state licensing examination within three months of hire date. Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.
  11. Requires safely operating an insured automobile for travel to off-site locations to conduct and accomplish business related activities.
  12. Must have valid driver's license, access to an automobile with current license, registration and no-fault insurance.
Duties and Responsibilities:
  1. Performance
    • Use account data and critical thinking to effectively marry customer goals and objectives to HMSA's products and services.
    • Achieve membership goals, quotas, and minimum activity standards.
    • Manage RFI and RFP responses ensuring accuracy and timeliness.
    • Promote HMSA's products and services through consistent customer contact including on-site visits with local contacts as well as phone and email correspondence with mainland contacts.
    • Research and analyze information to understand HMSA position on specific customer issues and if needed, negotiate acceptable outcomes with customer.
    • Responsible for being the primary contact for all account service issues.
    • Discuss strategic issues related to specific accounts with AMS Leadership on a timely basis, offering recommended solutions.
  2. Relationships
    • Manage 100-150 accounts and provide solutions based on customer requests.
    • Become a trusted advisor to accounts as well as with the accounts' consultants/brokers.
    • Grow relationships with groups through resolving issues and providing innovative solutions to group inquiries.
    • Educate employer groups on new HMSA programs and industry trends and the impact of these trends on cost and utilization.
    • Manage internal and external customer relationships to ensure that employer needs are identified and addressed on a timely basis.
    • Work on ancillary product proposals with USAble Life.
  3. Analysis
    • Evaluate customer's business requirements and develop proposals that meet or exceed customers' requirements.
    • Understand and identify the strategic vision and objectives within the employer group organizations while aligning HMSA products and services to ensure those business objectives are achieved.
  4. Industry knowledge
    • Embrace continuous learning of the health care industry and Government regulations as well as HMSA's product offerings, value proposition and internal processes.
    • Actively maintain an understanding of the drivers and trends within the healthcare industry and HMSA that affect HMSA's employer groups and shape their business and buying decisions.
    • Responsible for bringing information about the marketplace, customer needs perspectives, expectations, demands and requests to HMSA.
    • Maintain awareness of competitive activities and opportunities. Research and communicate marketing and sales intelligence relating to competition and changes in the marketplace.
  5. Administrative
    • Maintain accurate records of all activity and provide management with a weekly report on proposal/sales activity, jeopardy/lost accounts, competition, major issues.
  6. Special projects as assigned.
  7. Performs all other miscellaneous responsibilities and duties as assigned or directed.
Equal Opportunity Employer – Minorities/Women/Protected Veterans/Disabled