The Chamber represents more than 2,000+ businesses of all sizes representing 210,000 employees from a wide variety of industries that are contributing more than $32 billion in revenue to Hawaii’s economy.
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This introductory 2-hour class will equip attendees with the tools to ensure that customers' needs are met with a high level of satisfaction. The following concepts will be covered through class exercises and activities.
Aloha: A foundational value and the core of hoʻokipa
- Understand and live a deeper meaning of Aloha as taught by Aunty Pilahi Pākī, one of Hawai‛i’s treasured kūpuna (elders).
- Learn about the foundational values that support Aloha.
- See how the expression of each foundational value in our lives enriches us and others.
- Understand Aloha as the essence of Hawaiian culture and the over-arching value of inclusiveness.
- Explores hoʻokipa (to host) as the Hawaiian model of hospitality.
- Discusses the skill sets needed to manage customer experience and take it to another level.
- Discusses the emphasis on the quality of the guest experience which depends on the relationship between the host, the guest and the place, and how it is to be deliberately managed.
- Discusses effectuating kuleana by understanding its meaning through moʻolelo (stories).
- Explores kuleana as the building blocks of responsibility and how it is deeply rooted to understanding ones “sense of purpose” in both life and work.
- Objectives are to learn accountability, good work ethic and dependability as a result of identifying ones kuleana.
Date and Time
Friday Mar 23, 2018
8:00 AM - 10:30 AM HST
Friday, March 23, 2018
8:00 - 10:30 am
Registration: 8-8:30 am
Location
1132 Bishop St., Ste 601
Honolulu
Fees/Admission
COMPLIMENTARY for Chamber
& YP members
$25 - Non-members
Parking: Suggested Parking (no host – based on location and price): Alii Place (1099 Alakea Street) – First 2.5 hours are $0.75/half hour, Thereafter $1.50/half hour
Refund policy for non-members:
5 days or more prior to event – full refund
2-4 days before event – 50% refund
0-1 day before event – no refund
Contact Information
Chelsea Bowes
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